Now and Zen Wellness

1) Information We Collect

• Contact details you submit (e.g., name, email, phone, message content) via forms, ads (e.g., Facebook lead forms), email, or phone.
• Basic technical data from our website (e.g., IP address, pages visited, device/browser) to maintain and improve the site.

2) How We Use Your Information

• To respond to your inquiries and schedule services.
• To deliver therapy services and coordinate care at your request.
• To operate, protect, and improve our website and communications.
• To comply with legal, ethical, and licensing obligations.

3) Sharing & Disclosure

We do not sell your information. We share it only when necessary to:

• Provide services you request (e.g., scheduling tools, secure email/telehealth platforms).
• Coordinate care with your consent (e.g., your healthcare providers or insurer).
• Comply with law, court orders, or prevent harm.

4) Data Retention

Inquiry/contact data is kept only as long as needed for the purpose collected or as required by law and professional standards. Clinical records follow applicable federal and Florida retention rules.

5) Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data responsibly.

6) Your Choices

• You may request access, updates, or deletion of the contact information you provided to us.
• You can opt out of non-essential emails at any time by replying “unsubscribe.”

7) HIPAA & Health Information

When you become a client, your health information is protected by HIPAA. We provide a separate Notice of Privacy Practices at intake describing how we use and disclose protected health information.

8) Children’s Privacy

Our website is not directed to children under 13. If you believe a child has provided personal information online, please contact us to remove it.

9) Changes to This Policy

We may update this policy from time to time. The “Effective date” above reflects the latest version. Material changes will be posted on this page.

10) Contact Us